Legal
Terms of
use.
The rules that apply when you use Socdaal as a rider or driver. Please read them before your first trip.
1. Using Socdaal
Socdaal connects riders with independent bajaj drivers. By using the website or apps, you agree to these terms and to use the service lawfully and respectfully. You must provide accurate account information and keep your account secure.
2. Rides and fares
Ride estimates are shown before you request and are based on the active fare settings and route at that time. The in-app estimate is the reference for the trip. Traffic, waiting time, a changed destination, or other conditions may affect the final fare. Confirm any change with your driver before continuing.
Payment is made for the ride as arranged through the service. Always confirm the amount before paying.
3. Pickup verification
Each ride includes a pickup PIN. Riders should share the PIN only with the driver assigned to the ride. Drivers should not start a trip until the rider has confirmed the PIN. If the driver, vehicle, or plate does not match the app, the rider should not start the ride.
4. Driver accounts
Drivers must hold a valid licence, a registered bajaj, and the documents required for approval. Socdaal may review, suspend, or decline a driver account where information is inaccurate, safety standards are not met, or these terms are breached. The quoted fare is split 90% to the driver and 10% to Socdaal. Any future change to this split will be communicated before it applies.
5. Safety and conduct
Riders and drivers must treat each other with respect. Do not use Socdaal for unlawful activity, harassment, fraud, or the transport of prohibited goods. Reports of harassment, fraud, or unsafe behaviour are reviewed by the Socdaal team. If you feel unsafe, stop in a safe public place and contact local emergency services if needed.
6. Closing your account
You can request closure of your rider or driver account by emailing support@socdaal.app. We verify ownership before closing an account and will explain what is deleted and what may be retained for legal, tax, safety, or dispute purposes.
7. Availability
Socdaal is available in selected districts of Mogadishu and may change coverage over time. We do not guarantee that a driver will be available for every request, and the service may be interrupted for maintenance, network issues, or events outside our control.
8. Liability
Socdaal provides the platform that connects riders and drivers. Drivers are responsible for the operation of their vehicles and for complying with applicable road and transport rules. To the extent permitted by law, Socdaal is not liable for indirect or consequential losses arising from use of the service.
9. Changes to these terms
We may update these terms as the service develops. The revised date will appear at the top of this page. Continued use after a change means you accept the updated terms.
10. Contact
Questions about these terms? Email Socdaal at support@socdaal.app.